Laura's Winning Ideas

Proposal Expert, Laura Ricci, Muses on How She Reached Her 85% Hit Rate, Creating and Managing Dynamic Teams and Living Through Turnarounds Supporting Good People Doing Great Things

Archive for May, 2007

Career Sabotage at Lunchtime

— LRicci at 12:40 pm on Sunday, May 20, 2007

As proposal professionals, we tend to eat meals alone at our desks. However, we are almost always interviewed at lunch.Photo courtesy of www.roswitha-schacht.de and Morguefile.com

I just came from a restaurant and people watching. I pointed out to someone that I could pick out the youngsters who would get job offers after an interview, and who would have to wait in line for a job.

I’ve interviewed many young people starting out in their careers. Lunches were very telling.

Some will say it is because people lower their “game face” when breaking bread together. I think it is because they reveal the level of their game when they have a knife and fork at hand.

One tall, beautiful young woman would ruin her career at lunch. She slumped over her plate, as if she needed to protect it from encroachment by others at the table. I glanced over as she used her hand to stuff a huge piece of food into her mouth. She chewed with open mouth, another effective technique to discourage anyone getting close to her plate. She brandished her utensils like weapons, waving them around and completing the effect that she had recently emerged from a cave.

No one would dare allow this young lady near a customer. Her lack of table etiquette would reflect poorly on any institution. She’ll be kept in a back room someplace. I would pass on hiring her because I build work teams. If someone joins the group who is so far removed from their effect on others, it’s a sign of an attitude I don’t want to deal with in the workplace.

I can train folks to do anything, but I can’t do anything with a bad attitude.

Another young man would seem to some as non-career bound. He had long hair in a ponytail and a goatee. However, his table manners were excellent. He sat up straight, ate with mouth closed, was able to carry on a conversation because he took bites that fit his mouth, and handled a knife and fork like a gentleman.

No one would hesitate having this young man join their organization. He could dine with any CEO and be welcome back. He seemed self confident and at ease, so I’m sure he has been practicing good table manners for years. The fact that he has mastered good manners means he can be trained, and to me, probably has an attitude that will be a positive influence on a team.

When I was young, we were expected to know the difference between American and Continental table manners, and be able to shift between them, depending on our location and our guests. Today, that level of facility is only necessary for folks planning to work on-site internationally. However the ability to avoid grossing-out your future employer is a career requirement for everyone.

Anyone else remember the story about the executive being interviewed, who lost the job because he salted his meal before tasting it? It’s a famous old story about showing a lack of judgment by assuming everything needs more salt. Seems lunch time pratfalls have been around a long time.

What’s for lunch?

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Archive for May, 2007

SOBCon’07: Diary of a Few Hundred Madmen

— LRicci at 9:32 am on Friday, May 18, 2007

Last weekend I attended SOBCon’07.SOBCon'07

It was a conference for personal publishers, folks experimenting with Blogs and figuring out how to make a difference.

The conference was like a family reunion with an agenda. I admire the instigator of this first conference, Liz Strauss. She is using Web 2.0 tools to knit folks together.

One idea I want to steal from Liz: using comments to have an “Open Mic” night. I could see this used to brainstorm a theme, capture intelligence for a proposal, or capture data for a strategic plan, such as a marketing plan.

Open Mic

Here’s how “Open Mic” works: On-line, folks jot down their notes, pushing them out to the group on a PHP platform (blogging software). Multiple conversations mingle in the comment column, and you can follow the threads mainly by the salutation. All the conversations are open and visible, making it easy to jump over to another conversation where you have something to add.

At the end, the entire transcript is ready for capture and re-purposing.

Imagine having a group of SMEs (subject matter experts) on-line together, jotting down their notes about “What are the issues of critical importance to this client?” in real time, and without waiting for someone else to finish speaking. Under the cloak of a computer connection, introverts can be quite chatty and forthcoming. As for any brainstorming activity, one rule is that no judgement of anyone’s post is allowed. Questions to reveal more details are encouraged.

Once it gets rolling, Open Mic has the atmosphere of an online game. Fast action, you are breathless keeping up with all the activity going on, lots to absorb, and the best players focus on one aspect while keeping an eye out for all the other things happening. Great stuff! Here’s an example of Open Mic Night

SOBCon’07 will become SOBCon’08 I’m sure

I got to meet folks I’ve read about, and hear tips that might improve my own work. And it was in a French Hotel (Sofitel) with great French cooking. Pretty good way to spend a weekend!

Congratulations on the first SOBCon Liz!

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Archive for May, 2007

Intrapreneur’s 10 Commandments

— LRicci at 6:40 pm on Tuesday, May 15, 2007

A leader I respect gave out framed copies of these 10 Commandments to employee’s who “got it.”

The Intrapreneur’s 10 Commandments

1. Build your team. Intrapreneuring is not a solo activity.

2. Share credit widely.

3. Ask for advice before you ask for resources.

4. Underpromise and overdeliver — publicity triggers the corporate immune system.

5. Do any job needed to make your dream work, regardless of your job description.

6. Remember it is easier to ask for forgiveness than for permission.

7. Keep the best interests of the company and its customers in mind, especially when you have to bend the rules or circumvent the bureaucracy.

8. Come to work each day willing to be fired.

9. Be true to your goals, but be realistic about how to achieve them.

10. Honor and educate your sponsors.

www.intrapreneur.com

Written by Gifford Pinchot
www.pinchot.com

What brought this to mind? A long conversation this afternoon about things I’ve done to spark organizations that are boring their employees to death. “And why didn’t you leave it to HR to handle?” Humph. A good answer would have been, because I’m an Intraprenuer.

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Archive for May, 2007

Themes Win Proposals

— LRicci at 4:45 pm on Monday, May 14, 2007

Last week I spent time with a group of folks, working on Themes for proposals.

I use Themes to accomplish several things:

  • Connect with the customer
  • Get my proposal picked up first
  • Help Reviewers remember more from my proposal by encapsulating my message
  • Win contracts

We broke the group into 6 teams and each returned to present their proposal orally to the group. For most, it was the first time they’d tried to use Themes, and we formed teams randomly, so they were dealing with strangers on their teams in many cases.

The results are typical of teams trying out Themes and offer some good lessons.

The Jetson FamilyThe team that stood out for me was one that used the Theme lavishly. Their theme was The Jetson’s of cartoon fame. Each of the issues were adopted by at least one character, making it easy to remember that the object being sold felt good in the hand because George Jetson liked the way it felt in his hand, the object was easy to clean because Rosey the robotic maid found it so, and the object was fashionable because the teenage daughter, Judy Jetson declared it so, and the materials used were space-age because the genius young son, Elroy Jetson described it so.

Another team selected a good Theme (Cheers, the television show) but sprinkled the Theme too lightly. They referred the issues back to the theme, but subtly and too lightly to make an impression.

One team forfeited when they could not come together on how to proceed in time to finish their proposal.

One team entertained us, with an excellent German Engineer and Translator skit, but didn’t connect the issues to the theme in a way that helped me remember each specific issue. I remember the German Engineer, but not the reasons to select their firm. This trap is common in the advertising industry, when commercials are entertaining, but you can’t remember the brand nor the product afterwards.

And another team had an excellent presenter. The lead presenter was calm, polished and charming. Don’t recall much of what was said, but whatever they were selling was nicely represented. This team would win in a consultative sales situation. However, in a Complex Sale, where the selection panel will hear multiple teams over a few days and then convene the next week to discuss the presentations, I think this team would fail.

Everyone had a good time watching the presentations. Four minutes of frenzy for your team to convince the group you should be THE ONE. Just like real life proposals.

Are you having fun convincing your clients that you should be THE ONE?

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